This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Awareness of the advantages and limitations of on call duty supervision

Regularly updated knowledge of the organisations procedures policies and resources

Awareness of best practice interventions and appropriate skills suitable for work role

Updated knowledge of referral sources and other general government and community services that may assist the worker and client

Demonstrated knowledge of organisations crisis procedures

Knowledge of crisis intervention techniques and structured debriefing techniques

Knowledge of organisations supervision model including

model of procedures ie how to go about supervising

need to routinely cover these procedures during each supervision contact

Awareness of links between work role and legalethical dilemmas that have implications for the organisation

Awareness of the limitations of supervision as carried out in relation to the work environment

Limited knowledge of the developmental models of supervision

Knowledge of basic indicators that signify mental health concerns or potential child abuse

Essential skills

It is critical that the candidate demonstrate the ability to

Provide workbased and structured debriefing support to workers in the community services industry

Guide workers through organisation policy and procedure

Demonstrate a high level of professional ability and display a calm attitude in emergency situations

Demonstrate competency in applying supervision models and practices and well developed communication skills

Consistently apply relevant technical knowledge to the supervision situation including

identify core skills required for service delivery in the sector

model these skills for the worker

Identify concerns related to work practice and skills that may need to be assessed by staff during follow up supervision

Facilitate emergency interventions including

conduct risk assessments decisively

evaluate situations

minimise risk

act appropriately

Identify basic indicators that signify mental health or child abuse concerns

Identify workers support needs onthejob or after an incident including assessing when a worker may require further debriefing or supervision

Assist worker with the referral needs of clients

Deliver constructive feedback to workers

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Use relevant workplace technology safely and effectively in line with work health and safety WHS guidelines

Maintain documentation as required including effective use of relevant information technology in line with WHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

The candidate must provide evidence of a high level of experience in the workplace prior to undertaking assessment in this unit of competency

This unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions

Assessment should be gathered on one or more occasions but must reflect the normal range of client situations encountered in the workplace

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources for training in and assessment of crisis intervention competencies needs to be available to

provide initial and ongoing training

ensure baseline knowledge and skills following basic training

observe implementation of these competencies in actual work situations and simulated role plays

facilitate learning through reflection on practice and integration of supervisory feedback

Method of assessment

Consistent performance and development would be expected to be demonstrated involving a combination of oral and written media while also featuring simulated and actual practiceExamples might include

Consistent performance and development would be expected to be demonstrated involving a combination of oral and written media while also featuring simulated and actual practice
Examples might include:

group exercises

written eg journal and verbal responses to questioning

simulated exercises

observation of work practice

response to and integration of supervisory feedback

Significant interventions may include:

Structured debriefing may be provided, for example: